Privacy Policy
Last updated: 30 September 2026
About us
Pennine Print Limited is the data controller for the personal information described in this privacy policy.
Company number: 04338421
Registered office: Unit 8, Habergham Mill, Coal Clough Lane, Burnley, Lancashire, BB11 5BS, United Kingdom
Email: sales@pennine-print.co.uk
Telephone: 01282 459900
This policy explains how we use personal information when you visit pennineprintltd.co.uk, contact us through the website, or correspond with us about a website enquiry or quotation request.
This policy relates only to personal information collected through or in connection with this website. Pennine Print may provide separate privacy information where personal information is collected in other circumstances.
Information we collect
When you use a contact or quotation form, we may collect:
- your name;
- your email address;
- your telephone number, if provided;
- the subject and content of your message; and
- information you provide in subsequent correspondence about your enquiry.
You are not legally required to provide information through the website. However, we may be unable to respond to an enquiry unless you provide sufficient contact information.
When you use the website, we and our service providers may also process technical information such as:
- your IP address;
- browser and device information;
- the date and time of requests;
- pages requested and referring pages;
- security events or suspected malicious activity; and
- your cookie and consent choices.
If you consent to analytics cookies, Google Analytics may also collect information about how you use the website, such as pages viewed, interactions, device type and approximate location derived from your IP address.
How we use your information
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and preparing quotations | Taking steps at your request before entering into a contract, or our legitimate interests in responding to genuine business enquiries |
| Communicating about enquiries, quotations and work you ask us to carry out | Performance of a contract, taking steps before entering into a contract, or our legitimate interests in managing business communications and customer relationships |
| Operating, maintaining and protecting the website | Our legitimate interests in operating a secure and reliable website |
| Preventing spam, fraud and automated misuse | Our legitimate interests in protecting the website and our communications |
| Measuring and improving the website through Google Analytics | Your consent |
| Displaying the embedded Google Map | Your consent |
| Recording and respecting your cookie choices | Compliance with our legal obligations and our legitimate interests in maintaining appropriate consent records |
Where we rely on legitimate interests, those interests include responding to business enquiries, managing customer communications and operating and protecting the website.
Website forms and email
Messages submitted through the website are sent to Pennine Print by email.
Our email service is provided by IONOS. We use information submitted through the website to respond to enquiries, understand what is required, prepare quotations and manage related correspondence.
Hosting and website security
The website is hosted by IONOS. In providing hosting and related services, IONOS may process information including IP addresses, server requests, diagnostic information, security information and backups.
We use website security services, including Wordfence, to detect malicious traffic, unauthorised access attempts and other security threats. These services may process IP addresses, request information and security events.
We also use Cloudflare Turnstile on website forms to help distinguish genuine visitors from automated activity. Cloudflare may process technical information about your browser, device and request for this purpose.
Analytics, cookies and third-party content
Google Analytics is used only where you have consented to statistics cookies. You can change or withdraw your choice at any time using the Manage consent control on the website.
The contact page contains an embedded Google Map. If you choose to enable the map, your browser will connect to Google and Google may receive technical information such as your IP address and browser details.
For more information about cookies and similar technologies, please see our Cookie Policy.
Who we share information with
We may share limited personal information with organisations that help us operate, maintain and protect the website or handle website communications, including:
- IONOS, which provides website hosting and email services;
- Google, where you consent to Google Analytics or enable the embedded Google Map;
- Cloudflare, which provides spam and abuse protection;
- website maintenance, security and IT support providers where access is required to maintain or protect the website; and
- courts, regulators, law-enforcement bodies or other authorities where disclosure is required by law or necessary to establish, exercise or defend legal rights.
These organisations may act as processors on our behalf or as separate controllers, depending on the service involved.
We do not sell personal information collected through the website.
International processing
Some of the technology providers used by this website operate internationally. This means personal information may sometimes be processed outside the United Kingdom.
Where personal information is transferred outside the United Kingdom, appropriate safeguards or another transfer mechanism recognised under UK data-protection law will apply where required.
You can contact us for further information about the safeguards relevant to your personal information.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, accounting or dispute-resolution requirements.
The period may vary depending on the type of information and what happens following an enquiry.
For example:
- enquiry correspondence is kept while needed to respond and follow up;
- if an enquiry leads to a quotation or agreed work, relevant correspondence may be retained while needed to manage that relationship and meet applicable record-keeping requirements;
- security information is retained according to the settings of the relevant security service and for as long as reasonably necessary to protect or investigate the website;
- hosting logs and backups follow the retention arrangements applying to the relevant IONOS services;
- analytics information follows the retention settings configured for Google Analytics; and
- cookie choices are retained for the period shown in the Cookie Policy and consent settings.
Information contained in backups may remain until the relevant backup reaches the end of its normal retention period.
Security
We use appropriate technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
No method of transmitting or storing information can, however, be guaranteed to be completely secure.
Please avoid including unnecessary confidential or sensitive information in a website message.
Your rights
Depending on the circumstances, UK data-protection law may give you the right to:
- ask for access to your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information;
- ask us to restrict how your information is used;
- receive certain information in a portable format; and
- withdraw your consent at any time where processing is based on consent.
Where we process your personal information on the basis of our legitimate interests, you also have the right to object to that processing in certain circumstances.
These rights are not absolute and exemptions may apply. Withdrawing consent does not affect processing that was lawful before consent was withdrawn.
To exercise any of these rights, email sales@pennine-print.co.uk. We may ask for information reasonably necessary to confirm your identity.
Questions and complaints
If you have a question or complaint about how we use personal information, please contact us using the details at the beginning of this policy.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.
You can find information about making a complaint at ico.org.uk/make-a-complaint or telephone the ICO on 0303 123 1113.
Changes to this policy
We may update this policy if the website, the services it uses or applicable legal requirements change.
The latest version will be published on this page with an updated date.